It was the start of her first 12 months at Hostos Group Faculty, and Shannon wanted assist.
The Bronx mom of two was excited to be in class, however proper as she began her public well being lessons, she was surprised by a discover alleging she owed almost $50,000 in arrears on her house. Shannon, who’s been receiving public help since she was recognized with most cancers in 2020, was on the verge of getting to decide on between increased schooling and retaining a roof over her household’s head.
That’s when the Hostos admissions workplace directed her to Lo Anderson, the neighborhood engagement coordinator for a brand new initiative run out of the Metropolis College of New York’s three Bronx campuses: Complete Entry to Sources for Important Providers, or CUNY CARES.
CUNY CARES focuses on serving to Bronx college students meet 4 important wants in an period of skyrocketing rents and new SNAP and Medicaid restrictions: meals, well being care, housing and psychological well being. A 2022 survey by CUNY directors discovered that fifty% of scholars in The Bronx, about 12,000 college students, have two or extra unmet wants. By means of this system, an estimated 7,500 college students have been linked to important providers within the 2026 fiscal 12 months, CUNY says.
“The underlying premise of this complete initiative is that if we meet college students’ wants extra successfully, they are going to be extra profitable as college students,” mentioned Rachel Stephenson, CUNY’s chief transformation officer and one of many directors most concerned in founding this system. “They’ll have the vitality and the assets that they should thrive academically.”
Discovering a Manner
Anderson couldn’t instantly present Shannon with money help, however she helped the brand new pupil contest her rental arrears, and accompanied her to a listening to that led to the restoration of her metropolis rental voucher.
“It wasn’t like I used to be speaking to a boss or somebody simply attempting to write down every thing down, after which I’ll see them subsequent week,” Shannon, who agreed to be recognized by her center identify, mentioned. “It turned extra private, the place I began expressing quite a lot of the actual grievances that I used to be having, and that’s how I used to be in a position to be forwarded to totally different locations the place I might get assist with these.”
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Most college students in this system aren’t receiving the extent of hands-on help that Shannon skilled.
The initiative’s spine is digital; college students who choose into the CARES Advantages Hub are cross-checked for his or her eligibility for SNAP and the Honest Fares transit low cost program. By means of the hub, about 1,000 college students have been re-enrolled in SNAP advantages, bringing almost $3 million in advantages, mentioned Jessica McKay, the hub’s director.
On Wednesday, the college introduced an enlargement of this system subsequent 12 months to Queensborough Group Faculty, and to all seven CUNY neighborhood schools by 2029, thanks partially to a $900,000 non-public grant.
CUNY can be working to advance the advantages hub to assist enroll certified college students in Medicaid and medical insurance, mentioned Rachel Stehenson, the college’s chief transformation officer.
Combating Evictions
The initiative has 10 full-time staff, together with the college’s first-ever pupil housing coordinator, Arturo Ureña, an alumnus of Bronx Group Faculty.
In an indication of the instances, Ureña mentioned nearly all of the work he does is eviction prevention.
“We all know that quite a lot of college students wish to transfer, but it surely’s not about simply transferring since you wish to transfer to a distinct neighborhood,” he mentioned. “It’s versus a reliable emergency within the sense of security, you might be in a shelter, or are being evicted.”

By working with neighborhood primarily based organizations, and serving to college students navigate and generally contest the loss or denial of state and metropolis advantages, Ureña mentioned his workplace has helped at the least 300 college students preserve or discover housing.
Together with full-time employees, CARES employs college students as “navigators,” together with three who concentrate on housing. Navigators assist direct college students to assets, together with meals pantries and help teams.
Nichelle Hemphill, a pupil at Lehman Faculty who previously attended Hostos, mentioned the CARES workplaces have an “open door coverage” that she and different college students use usually. Navigators helped her safe a lowered fare OMNY card, and directed her to different campus assets, like a neighborhood closet for interview-appropriate garments.
Akalia Dixon, the coed authorities president at Bronx Group Faculty, mentioned she’s used CARES and numerous her mates have too. The boundaries of this system, although, match the bounds of New York’s security web.
Shannon was in a position to restore her housing voucher, join with childcare suppliers to look at her sons and obtained some small grants from the college to assist with college provides and overdue payments. She continues to wrestle together with her rental arrears.
Anderson, who can be a mom, a Hostos graduate and a Bronx native, mentioned she finds her work impactful and fulfilling, however she additionally has to handle the bounds of the providers CUNY CARES can present.
“Essentially the most troublesome days for me to return to work is after I’m assembly with a pupil and so they inform me they’ve nowhere to remain tonight,” they mentioned. “That’s the place our service generally stops, and we have now to be the people who find themselves telling college students what the capability of the college is.”

