On the day Starbucks rolled out their holiday menu and cups, the company experienced an outage of the order ahead and pay feature on its app.
According to the company, some customers were briefly unable to access the order ahead and pay feature in the Starbucks app. All functionality has been restored and customers are able to continue using the feature in the app.
Customers were still able to order in person at their Starbucks location, or through the drive-thru.
Also starting on Thursday, the company will no longer charge extra for customizing beverages with non-dairy milk (soy, oat, almond and coconut). Substituting non-dairy milk in a handcrafted beverage is the second most requested customization by Starbucks customers.
The holiday menu, cups and charge revision were rolled out to all company-owned stores in the U.S. and Canada.
