Panera employee strikes violent customer with pan
Video footage captured by Natalie Wiersma shows the dramatic altercation, during which the suspect throws several objects off a counter at restaurant staff.
GLENDALE, Colo. – A Panera Bread employee in Colorado used a pan to hit an unruly and violent customer who remains at large, video showed.
The incident happened at the bakery’s location in Glendale, Colorado, on Tuesday.
Natalie Wiersma recorded video of the dramatic altercation in which the customer threw several objects at the staff, saying “Give me my (expletive) phone.”
“They all looked super-confused and said, ‘We don’t have your phone’,” Wiersma recalled.
The customer became more irate, shoving items off a counter.
Another customer intervened, and the two got into a brawl.
Colorado police said Isaac Andrew Ross, aka “Kendall Ross,” caused a major disturbance at a Panera Bread. (Credit: Glendale Police)
That was when an employee came up with a pan and repeatedly struck the violent customer.
“My personal hero,” Wiersma said. “That I think was very effective.”
Police said the at-fault customer threw a smoothie at employees and yelled a racial slur at one of them but left before police arrived, only to return later to cause another disturbance.
One person suffered minor injuries during the second altercation. Police are still looking for the suspect.
Police have identified the suspect as Isaac Andrew Ross, also known as “Kendall Ross”.
FOX Television Stations reached out to Panera Bread for comment.
